February 23 - 25, 2021
Day One – Tuesday, February 23 2021
Tuesday, February 23rd, 2021
12:05 PM WORKSHOP: Scaling Your Customer Experience – Are The 2020 Holiday Inquiry Volumes The New Normal?
Scaling Your Customer Experience – Are The 2020 Holiday Inquiry Volumes The New Normal?
Perri Maxwell, Director, Product Marketing, Ada
Artificial Intelligence (AI) is reshaping the ways businesses can scale efficiently and confidently. With unprecedented numbers of business interactions happening digitally, companies are looking to invest in smart technologies to keep pace with growing customer demands. By leveraging AI, businesses can convert high volumes of customer interactions from a burdensome cost to sought after data points that fuel personalized customer experience (CX). In fact, organizations should crave more conversations! See how Ada's no code platform puts your CX team in the driver's seat, giving them the tools to offer a best-in-class customer experience at scale.
This interactive workshop will address:
- Delivering better customer experience (CX) at scale
- eCommerce trends post COVID
- How customer want more conversations and how businesses need to address that change