Kunal Banerjee

Senior Director Product Management- eCommerce Target

Customer focused hands-on leader with expertise in agile product management, cross-functional team leadership & people management. Some highlights of work experience are:

● 18+ years of tech industry and 15+ years of B2C & B2B2C product management experience

● 15+ years of leading global cross-functional teams of product, design, engineering, data science, analytics, marketing, sales, operations, finance etc.

● Expertise in E2E eCommerce customer experience - shopping, fulfillment & reverse logistics; Apps & Web; online & in-store

● Strong experience developing & using AI/ML (including NLP) products to deliver personalized & impactful customer experiences

● Extensive experience w/ CRM systems in retail, grocery, food delivery and marketplaces

Monday, February 23: Summit Day

9:45 AM AI: Keynote Panel: AI That Pays Off: Building Smarter AI Evaluation Processes to Maximize ROI

The promise of AI is high, but so is the noise that comes along with it. The key to unlocking wins with AI starts with identifying where it makes the most sense for your business and your tech stack and deciding the KPIs that define success. During this panel with forward thinking retail executives, expect to hear about how to be evaluating this technology though things like:

Learning to define clear AI project objectives and align them with business goals
Understanding the importance of continuous performance monitoring and real-time ROI assessment
Discovering how to measure both hard ROI and soft ROI
Exploring best practices for balancing initial investment, ongoing maintenance costs, and scalability challenges

Tuesday, February 24

3:15 PM Track 1: Panel Discussion: The Future of Omnichannel Retailing for Today's Channel Agnostic Customer

The modern shopper refuses to be confined to a single channel, instead navigating effortlessly across physical stores, e-commerce sites, social platforms, and more. This channel-agnostic behavior is reshaping omnichannel retailing, pushing brands to create seamless, integrated experiences that meet customers wherever they choose to shop. During this panel discussion, retail innovators share strategies and insights for thriving in this new era—delivering unified journeys that drive satisfaction, loyalty, and growth across all touchpoints like:

Gaining a 360 view of customer touchpoints across the shopping journey
Powering your stores for endless aisle shopping to capitalize on the customer in the moment
Leveraging integrated technology for better personalization
Optimizing inventory accuracy to meet customer demands in real-time

4:15 PM Track 5: Panel Discussion: Turning Browsers into Buyers: Boosting Conversions and Loyalty with Smarter Web Personalization

In today’s crowded digital marketplace, capturing attention is only half the battle—turning casual browsers into loyal buyers requires smart, personalized web experiences that resonate on an individual level. By leveraging advanced personalization strategies, retailers can deliver the right message at the right time, driving higher conversions and fostering lasting customer loyalty. During this panel discussion, industry leaders share actionable insights and innovative techniques to harness the power of web personalization, transforming visits into meaningful engagements and turning first-time shoppers into lifelong brand champions through:

Utilizing data analytics to understand visitor behavior and preferences in real-time.
Implementing AI-powered algorithms to dynamically personalize website content.
Leveraging user segmentation strategies to deliver targeted messages and promotions.
Optimizing conversion rates through tailored recommendations and personalized shopping experiences

Check out the incredible speaker line-up to see who will be joining Kunal.

Download The Latest Agenda