Customer focused hands-on leader with expertise in agile product management, cross-functional team leadership & people management. Some highlights of work experience are:

● 20+ years of tech industry and 16+ years of B2C & B2B2C product management experience

● Strong experience developing & using AI/ML (including NLP) products to deliver personalized & impactful customer experiences

● Expertise in E2E eCommerce customer experience - shopping, fulfillment & reverse logistics; Apps & Web; online & in-store

● 16+ years of leading global cross-functional teams of product, design, engineering, data science, analytics, marketing, sales, operations, finance etc.