Kunal Banerjee
Senior Director Product Management- eCommerce TargetCustomer focused hands-on leader with expertise in agile product management, cross-functional team leadership & people management. Some highlights of work experience are:
● 20+ years of tech industry and 16+ years of B2C & B2B2C product management experience
● Strong experience developing & using AI/ML (including NLP) products to deliver personalized & impactful customer experiences
● Expertise in E2E eCommerce customer experience - shopping, fulfillment & reverse logistics; Apps & Web; online & in-store
● 16+ years of leading global cross-functional teams of product, design, engineering, data science, analytics, marketing, sales, operations, finance etc.
Monday, February 23: Summit Day
9:45 AM AI: Keynote Panel: AI That Pays Off: Building Smarter AI Evaluation Processes to Maximize ROI
The promise of AI is high, but so is the noise that comes along with it. The key to unlocking wins with AI starts with identifying where it makes the most sense for your business and your tech stack and deciding the KPIs that define success. During this panel with forward thinking retail executives, expect to hear about how to be evaluating this technology though things like:
- Learning to define clear AI project objectives and align them with business goals
- Understanding the importance of continuous performance monitoring and real-time ROI assessment
- Discovering how to measure both hard ROI and soft ROI
- Exploring best practices for balancing initial investment, ongoing maintenance costs, and scalability challenges
Tuesday, February 24
3:15 PM Track 1: Panel Discussion: The Future of Omnichannel Retailing for Today's Channel Agnostic Customer
The modern shopper refuses to be confined to a single channel, instead navigating effortlessly across physical stores, e-commerce sites, social platforms, and more. This channel-agnostic behavior is reshaping omnichannel retailing, pushing brands to create seamless, integrated experiences that meet customers wherever they choose to shop. During this panel discussion, retail innovators share strategies and insights for thriving in this new era—delivering unified journeys that drive satisfaction, loyalty, and growth across all touchpoints like:
- Gaining a 360 view of customer touchpoints across the shopping journey
- Powering your stores for endless aisle shopping to capitalize on the customer in the moment
- Leveraging integrated technology for better personalization
- Optimizing inventory accuracy to meet customer demands in real-time
Check out the incredible speaker line-up to see who will be joining Kunal.
Download The Latest Agenda