Kunal is an eCommerce product management veteran w/ 18+ years of experience in tech sector - he has worked in multiple functional domains (digital store, personalization, CRM & trust) across various businesses (retail, grocery, marketplace, food delivery & healthcare) and markets (US, UK, France, Japan & India). He has led product strategy and development for E2E customer experiences and has deep expertise in using quant data and qual insights to identify gaps in customer offering(s) and drive meaningful change. Kunal also has extensive experience developing & using AI/ML products to deliver personalized & impactful customer experiences. In order to make the impact that he has, Kunal has led global cross-functional teams of product, UX, engineering, data scientists, analytics, marketing, sales, operations, finance etc.