eTail Palm Springs 2020

February 24 - 27, 2020

JW Marriott, Palm Springs, CA

Whitepaper & Video Center

Whitepaper: Meet Jetblack

Walmart’s new AI-powered concierge shopping service, courting a new kind of customer and changing the way people shop.


Accelerating AI Adoption to Build Better Customer Interactions

As customers become more reliant on digital technology, retailers are becoming more sophisticated in how they personalize and contextualize experiences. In this 2019 eTail West report, we explore how retailers are redefining the customer experience with data-driven personalization as they step into this inevitable digital future.


eCommerce Innovation Briefing - December 2018

In our second briefing of 2018, we look at the latest strategies being implemented by companies like Apple, eBay, PetSmart, Home Depot and more!


eCommerce Innovation Briefing - October 2018

A glimpse into how major retailers are finding new paths forward and positioning themselves for success in 2019 and beyond


The State of Customer Acquisition

Retail marketers are under tremendous pressure to acquire new customers—usually at the mercy of frequent promotions and mass discounts that may devalue their brands. Now, 95% of marketers claim they would be interested in using or learning more about gated offers, with 78% of retailers claiming they would leverage gated offers to acquire customers today. This Consumer Markets report reveals the current state of customer acquisition and how marketers are confronting the challenges of a noisy marketplace.


Delivering on the Experiential Retail Opportunity: Intelligent Appointment Scheduling for Every Engagement

More than ever before, brands are turning to in-store experiences to underline the best things about their products and deliver truly memorable interactions to their customers. In this new report, learn how TimeTrade and NYX work together to deliver on world-class experiential retail strategy. 


2017 eTail East eCommerce Innovation Briefing

In this brief report, we give a snapshot of how several small and large retailers are accepting omnichannel growing pains, prioritizing customer experience, and reaping the benefits. Click the banner to the left to download the paper now!



Want even more reading material? View whitepapers and reports from our 2019 event.

2019 Media Center