Chris Rawls | eTail Palm Springs

Chris Rawls

Chris Rawls

Director of Brand Marketing and E-commerce Southern Tide, LLC
Chris Rawls

Monday, February 22, 2027: Summit Day

2:05 PM Customer Journey: Panel: The Store Is the Message: Designing Physical Retail Experiences That Earn the Trip

At a time when anything that can be bought online will be, the physical store has to justify its existence on entirely different terms. The retailers winning in-store traffic aren't just selling products — they're creating experiences, communities, and moments that can't be replicated in a browser. This session explores how forward-thinking brands are redesigning their stores as destination experiences and brand media channels that generate loyalty, content, and word-of-mouth far beyond the transaction. 
  • Designing for the visit, not just the purchase: planning store layouts, activations, and service models around the reasons people actually want to leave their homes 
  • Creating a content engine through the store: launches, events, demonstrations, and design details to generate organic social content and earned media that extends the store's reach far beyond its four walls 
  • Measuring a store's true value accurately by accounting for a store's halo effect on digital sales, brand affinity, and customer lifetime value in the surrounding market 

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda