Josh Marehbian
CFO FabFitFun
Monday, February 22, 2027: Summit Day
8:05 AM LOYALTY: Keynote: When Retention Beats Acquisition on the P&L: The Loyalty Economics Conversation Retail Hasn't Had Yet
- Quantifying the real cost gap between acquiring and keeping customers
- Linking loyalty, frequency, and basket size to long‑term profit, not just points issued
- Prioritizing retention investments that change customer behavior, not just rewards
- Convincing leadership to rebalance budgets toward loyalty without killing acquisition
Check out the incredible speaker line-up to see who will be joining Josh.
Download The Latest Agenda