Traditional loyalty programs are broken—points, perks, and discount loops buy compliance, not loyalty. In this session, learn a new framework built on three pillars: knowing who your customers are before they ever buy (Identity), respecting their time at every touchpoint (Speed), and delivering service that transforms buyers into believers (Service). Walk away with a 30-day action plan to shift from vanity metrics to the one that matters: cost per good customer.

At eTail’s C-Suite Retreat, you will be surrounded by senior level retail peers who want to meet for open innovation. Hear a keynote panel discussion followed by interactive roundtables where executives can exercise their minds, build a brain-trust, and leverage those who truly have their pulse on the future of retail. Together, discuss retail’s current environment, and where you think areas of growth (or decline!) may be. Validate your ideas. Inspire others. Discover partnering opportunities. Get an “outside-in” unique point of view to discover diverse thinking that can transform your mindset—for both you and your business.