Nour Semaan
Manager, Marketing Email and SMS Holt Renfrew
Monday, February 22, 2027: Summit Day
2:20 PM LOYALTY: Panel Discussion: Email, SMS, App, and Store: Creating One Connected Retention Engine
- Mapping how customers actually move between email, SMS, app, and stores over time
- Coordinating journeys so channels reinforce each other instead of repeating messages
- Aligning offers, timing, and creative so every touch nudges the next best action
- Measuring retention impact at the customer level, not just channel performance
Check out the incredible speaker line-up to see who will be joining Nour.
Download The Latest Agenda