Courtney Hawkins | eTail Palm Springs

Monday, February 22, 2027: Summit Day

Aligning store, digital, and service teams around shared customer metrics rather than siloed channel performance
Identifying the inventory, data, and technology gaps that create the most visible friction in the customer experience
Building organizational structures and incentives that stop stores and digital from optimizing against each other
Measuring journey continuity in terms customers would recognize rather than internal channel definitions

Check out the incredible speaker line-up to see who will be joining Courtney.