Eric Carr

Director of Customer Experience and Customer Service iHerb

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

Pinpoint the departments you need to collaborate with in order to have an end to end picture of your customer
Create common objectives and organizational goals that help departments align
Instill the importance of customer experience across the organization with trainings and CX advocates
Make sure that your customer doesn’t see whatever seams might exist between the channels/silos

Check out the incredible speaker line-up to see who will be joining Eric.