eTail Palm Springs 2025
February 24 - 27, 2025
JW Marriott Desert Springs, Palm Springs, CA
Eric Carr
Head of Customer Experience iHerb
Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation
4:20 PM Panel: We MUST Overcome the Silos: Pushing Past the Walls That Have Been Put Up Across Your Business
- Pinpoint the departments you need to collaborate with in order to have an end to end picture of your customer
- Create common objectives and organizational goals that help departments align
- Instill the importance of customer experience across the organization with trainings and CX advocates
- Make sure that your customer doesn’t see whatever seams might exist between the channels/silos
Check out the incredible speaker line-up to see who will be joining Eric.
Download The Latest Agenda