Henry Spear | eTail Palm Springs

Henry Spear

Henry Spear

SVP, Digital and Customer Care, North America JD Sports
Henry Spear

Henry Spear is a strategic retail and ecommerce leader with 20 years of experience scaling high-growth consumer brands and elevating digital performance at global enterprises. He is currently Senior Vice President of Digital and Customer Care at JD Sports North America, where he oversees the digital P&L across Finish Line, JD Sports, and Finish Line at Macy’s. Henry leads digital marketing, merchandising, CX, and operations, and has delivered major gains in conversion, retention, and marketing efficiency through customer-focused innovation.

Previously, Henry served as President of North America at Gymshark, where he built and led the region’s organization and drove strong top-line growth through expanded brand awareness in the United States. Earlier roles at Faherty Brand and Tory Burch deepened his expertise in merchandising, planning, and omnichannel strategy, while foundational experience at Gap, J.Crew and the Boston Consulting Group strengthened his analytical and operational approach.

Recognized for uniting brand building with data-driven execution, Henry has a consistent record of delivering measurable results through disciplined P&L ownership, customer-first digital strategy, and cohesive omnichannel leadership.

Tuesday, February 24

10:05 AM Main Stage: Keynote: The Moment That Matters: Checkout’s Role in Conversion, Loyalty, and Growth

Checkout has become one of the most powerful – and often underestimated – growth levers in retail. Today’s shoppers don’t just decide what to buy; they decide how to pay, and that choice increasingly shapes conversion, loyalty, and lifetime value.
In this session, retail leaders share how they’re rethinking the moment of payment as a strategic touchpoint – not just a transaction – and how more customer-centric payment experiences are driving measurable impact for modern brands.
You’ll learn:
  • How retailers are redefining the role of payments within the overall shopping experience
  • Where payment flexibility is delivering measurable gains across conversion, acquisition, and repeat purchasing
  • What to focus on next as payment expectations and shopper behaviors continue to shift

Check out the incredible speaker line-up to see who will be joining Henry.

Download The Latest Agenda