Kristin Flor Perret
Vice President of Brand Sur La Table
Thursday, February 26
12:40 PM Main Stage: Keynote Panel: Driving Seamless, Integrated Customer Journeys for a Richer Shopping Experience
Creating a seamless shopping journey isn’t just a goal—it’s the secret sauce to turning casual shoppers into loyal fans. When every touchpoint works together in harmony, customers enjoy richer, more personalized experiences that keep them coming back.
During this keynote panel, top experts will share game-changing strategies to integrate channels and elevate the customer journey, including:
- Empowering agents with AI tools for smarter, faster customer support and upselling
- Enhancing the shopping experience through blending digital, services, and in-store for a holistic customer journey
- Breaking down silos between ecommerce, contact centers, and stores for a seamless journey
- Modernizing legacy systems to reduce fragmentation and improve customer experiences
- Maintaining a consistent brand voice and frictionless experience across all channels you appear on
Check out the incredible speaker line-up to see who will be joining Kristin.
Download The Latest Agenda