Kyndal Shewmake | eTail Palm Springs

Kyndal Shewmake

Kyndal Shewmake

VP, Digital Marketing & Finance JD Group
Kyndal Shewmake

Wednesday, February 24, 2027

12:20 PM Keynote Panel: From Browsing to Buying: What the Best Digital Experiences Do Differently

With a cacophony of digital noise, what makes sense for your customer? This session brings together senior digital leaders to compare what they are actually prioritizing right now, where the highest-leverage improvements have come from, and what the gap between a digital experience that converts and one that merely exists looks like in practice. 

  • Auditing the digital experience for the friction points that cost conversions before any new tool or feature earns its place 
  • Connecting product content, site search, and navigation decisions directly to conversion rate and repeat purchase outcomes 
  • Deciding which digital investments belong on the roadmap now versus which ones require a cleaner foundation first 
  • Measuring digital experience quality in terms that connect to revenue, retention, and customer trust rather than engagement proxies 

Check out the incredible speaker line-up to see who will be joining Kyndal.

Download The Latest Agenda