Erin Dwyer
Chief Marketing Officer FlavCity
Monday, February 22, 2027: Summit Day
9:45 AM AI: Keynote Panel: Customers First, Automation Second: Keeping the Human Experience at the Center of Your AI Strategy
- Defining customer problems first, then choosing AI only where it improves the journey
- Balancing self‑service and automation with fast access to empathetic human help
- Using AI to personalize, simplify, and anticipate needs rather than just deflect contacts
- Measuring AI's impact with customer‑centric metrics like satisfaction and loyalty
Check out the incredible speaker line-up to see who will be joining Erin.
Download The Latest Agenda