Today’s automated systems have trained us to frantically press 0 and shout “agent”—leading to frustrating brand experiences before we’ve even started a conversation. Research shows that people demand the convenience of self-service...but only if the technology works!
Conversational AI, when successfully applied to customer care channels, can deliver a personalized and more efficient experience while at the same time improving CSAT, brand loyalty, and agent productivity.
In this session, hear case study examples and learn how you can create a competitive differentiator for your brand by implementing an Intelligent Virtual Assistant that can help you:
• Provide a true omnichannel experience, including persistence, across your care channels
• Harness and use data to deliver a more personalized and efficient experience
• Automate transactions so agents can focus on revenue generating opportunities
• Efficiently manage seasonal peaks and unexpected volume
John Pisarek
Director of Retail
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