February 19 - 22, 2019
JW Marriott, Palm Springs, CA
Omni is an obvious! The executives on this panel review what your big check marks should be and quick wind to implement tech that is changing the retail environment:
• Ensuring sales consultants can place an order in-store via web when products are not available
• Training sales consultants to have a more effective method for collecting CRM data, and are conversely empowered with CRM data to help in-store sales
• Enabling connected commerce to build data for a top customer journey
• Exploring and testing new tech at scale to ensure the experience maps back to your core customer
Over 40% of online transactions are carried out on mobile. As customers become increasingly accustomed to not search and buy on their phone, having great mobile UX is a top priority. The experts on this panel give their tips to make mobile layout and checkout simpler to ensure those sales soar.