eTail West 2018

February 26 - March 01, 2018

JW Marriott, Palm Springs, CA


Pathways to Loyalty and Post-Purchase Success

Pathways to Loyalty and Post-Purchase SuccessPathways to Loyalty and Post-Purchase Success
After customers complete a purchase, many retailers lose connection with their customers and control over the conversation. Retailers who want to improve retention and drive loyalty must engage customers in sophisticated ways post-purchase. According to our recent survey of 100+ retailers, most claim ‘improving the post-purchase experience’ is a top priority. See how they are turning that belief into action to satisfy and retain their modern consumers.

In WBR’s newest report, Pathways to Loyalty and Post-Purchase Success, discover key strategies for getting your post-purchase initiative adopted, including how to: 

  • align post-purchase strategies with the buyer’s journey
  • adopt the right methods to engage with customers at scale
  • maximize your brand influence and increase customer loyalty
  • achieve internal alignment to push post-purchase initiatives forward
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