At Return Signals, we are building an AI luxury concierge that proactively texts customers when their items get delivered. When customers are unhappy with their item, we improve e-commerce margins by transforming up to 70% of likely refunds into exchanges. Our texts achieve very high response rates (over 80% of eventual returns), without increasing the overall combined exchange and returns rate. We are backed by investors in OpenAI, Airbnb, and DoorDash