June 29 - July 01, 2021
iAdvize provides a conversational platform to empower brands and retailers to elevate their digital experience at scale. The solution has been deployed by over 2,000 companies (Samsung, Disney, Cdiscount, Leroy Merlin, L’Oreal…) to drive engagement, online sales, and customer insights. iAdvize is unique in its capacity to deliver rich conversational content with strong emotional value that fuels the brand experience. This is driven by communities of brand-sanctioned product experts, sourced and managed by iAdvize.
The accelerated trend of digital transformation and delivering elevated CX has led brands and retailers to transfer online what makes stores so unique: human interaction to drive expertise and empathy. To humanize their digital experience at scale and drive online sales, they face the following challenges:
• Delivering an elevated digital CX to match consumer expectations in terms of expertise, empathy and authenticity. iAdvize offers brands and retailers the possibility to connect their online shoppers to communities of passionate and knowledgeable product experts in real-time and 24/7.
• Remaining agile to immediately adapt to a continuously changing environment. iAdvize’s business model is driven by consumers’ need to provide financial flexibility and its platform includes a complete set of features to adapt the conversational strategy across the customer journey.
• Driving cost efficiency to manage severe budget constraints. iAdvize’s AI capabilities drive automation and its customer-level insights improve efficiency across the organization.