Horatio is a CX partner designed for the modern Ecommerce landscape. We specialize in helping high-growth retail brands scale their support operations without losing the human touch. Recognizing that every customer interaction is a chance to build brand loyalty, Horatio provides tailored, 24/7 omnichannel solutions, including channels like live chat, email, phone, and social media. By integrating seamlessly with industry-leading tools like Shopify, Gorgias, and Zendesk, we act as a true extension of your team. Led by CEO Jose Herrera, Horatio is redefining what it means to outsource by prioritizing brand-first, high-touch service for the world’s most ambitious e-commerce companies.