HelloDone’s conversational AI platform enables customers to self-serve their post purchase queries and manage their own home delivery timings through social messaging like Messenger, Instagram, WhatsApp, webchat and our deep connections into global carriers. More than 82% of customer queries such as ‘where is my order’, ‘how do I return my item?, ‘please leave the parcel with my neighbor’, ‘can I pay with Paypal’ etc are deflected from customer care teams by the HelloDone AI platform. Customer engagement is further supercharged using a social messaging specific recommendation engine that provides clear, relevant products and offers. All this drives down customer servicing costs (most questions answered by the AI rather than handled by customer agents) , increases new incremental sales, while creating an engaging easy way for customers to talk with your brand rather than battle with the carriers. All that’s needed for the call to action is to add the social messaging icon (e.g. Messenger) to your order confirmation webpage, confirmation and dispatch emails and we can get you set up and ready to talk with your customers where they spend most of their digital lives.