Steph Abramovici is a seasoned CX leader with over a decade of experience transforming how brands connect with their communities. As Senior Manager of Customer Experience at OUAI, she leads a high-impact team focused on delivering human-centered experiences across every touchpoint—support, loyalty, and beyond. Known for blending empathy with data, Steph specializes in turning customer insights into action and building scalable systems that champion the customer across the organization. Her work lives at the intersection of storytelling, technology, and customer advocacy.