Nancy Gurd

Director, Customer Experience Caraway Home

As Director of Customer Experience at Caraway, Nancy Gurd is a powerhouse in reshaping how brands connect with their customers, delivering thoughtful, seamless, and impactful interactions that resonate. Nancy’s superpower lies in her ability to transform CX challenges into opportunities for growth—whether it's building innovative strategies to boost agent well-being or creating dynamic teams that deliver a human touch to the digital retail journey.

Her passion for customer experience ignited early in her career in customer advocacy, where she developed a deep commitment to fostering genuine connections and enhancing the human element of the shopping journey. With extensive experience in e-commerce and CX leadership, Nancy specializes in solving complex CX puzzles with creativity and precision, ensuring every customer touchpoint feels effortless and meaningful.