Michael McCluskey

VP, Marketplace Lowe's

Michael McCluskey is the Vice President of Marketplace at Lowe’s, where he drives the vision, strategy, and growth of the company’s digital marketplace, bringing third-party sellers seamlessly into the Lowes.com experience. He leads a high-performing, cross-functional team responsible for seller acquisition and management, operations, trust and safety, and platform optimization. With a sharp focus on innovation, customer and seller satisfaction, and sustainable growth, Michael is shaping the future of Lowe’s marketplace. He joined the company in 2024.

A seasoned e-commerce and retail leader, Michael has held senior roles at Petco, Coupang (based in Seoul, South Korea), Walmart eCommerce, Jet.com, and Amazon. His career spans multiple continents, giving him a truly global perspective and a proven ability to build customer-centric digital experiences at scale. Passionate about connecting great products with the people who need them, Michael blends strategic vision with operational excellence. He is a graduate of Georgetown University, where he earned his degree in International Politics.

Monday, February 23: Summit Day

9:45 AM Customer Journey: Keynote Panel: Everything, Everywhere, All at Once: Evolving to Meet Changing Omnichannel Buying Patterns

Omnichannel buying behaviors are evolving faster than ever, challenging retailers to meet customers wherever and however they choose to shop. With shoppers moving seamlessly across physical stores, online platforms, and social channels, brands must adapt to deliver consistent, frictionless experiences at every touchpoint. In this keynote panel, industry leaders discuss strategies for evolving retail operations and marketing to keep pace with changing omnichannel patterns and capture growth opportunities across all channels. Panelists will cover:

Analyzing how shoppers now use multiple digital and physical touchpoints before making a purchas
Leveraging mobile-first strategies, including one-click checkout, AR features, and location-based offers
Adopting AI-powered personalization and real-time data to deliver hyper-targeted recommendations and consistent brand experiences
Embracing innovations like click-and-collect, same-day delivery, and immersive in-store technologies

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda