Megan Porteous | eTail Palm Springs

Wednesday, February 25

4:20 PM Track 5: Panel: From Silos to Synergy—Unlocking the Power of Collaboration to Create Flawless Customer Experience

Seamless customer experiences come from breaking down internal silos and fostering collaboration across teams. When departments work together effectively, brands can deliver consistent, personalized journeys that delight customers at every touchpoint. This panel features industry leaders sharing strategies to unlock cross-functional synergy that drives loyalty and business growth by

Identifying key departments for cross-functional collaboration to gain a holistic view of your customer
Establishing shared goals and objectives to align teams towards a unified vision
Promoting a customer-first mindset organization-wide through training and dedicated CX champions
Eliminating visible barriers between channels, ensuring a smooth, integrated experience for your customers