eTail Palm Springs 2025
February 24 - 27, 2025
JW Marriott Desert Springs, Palm Springs, CA
Kelsey Johnson
GM, Retail GetSunday
Monday, February 24: The Future Customer Journey Summit (retailer only)
11:35 AM Keynote Panel: Elevating Retail Experiences: Delighting Your Customers With Peak Moments
- Defining what a peak moment means for each organization and providing fun and unique examples
- Creating deep emotional connections with your customers through peak moments
- Ensuring your organization understands the value and how to measure success
- Determining peak-end moments whether it’s the peak of a shopping journey or the final moments of a transaction
- Pivoting when things do not go as planned
Check out the incredible speaker line-up to see who will be joining Kelsey.
Download The Latest Agenda