Jess Cervellon

VP, Retention and Advocacy Kustomer

Jess Cervellon is a seasoned Strategic Marketing & Brand Experience professional with over 15 years of driving transformative change in businesses, including impactful contributions to brands like Feastables & Taste Salud, and now leading Content and Evangelism at Kustomer. Her passion lies in deciphering customer needs and crafting strategies that amplify satisfaction and loyalty. Spanning e-commerce, retail, healthcare, financial services, and technology, Jess' expertise has delivered tailored solutions that transcend industry norms, creating enduring connections between brands and customers. Recognized for innovative approaches that exceed expectations, Jess continues to shape the industry through insights shared via speaking engagements and publications, enriching the field with visionary contributions