Jeremy K. Balkin | eTail Palm Springs

Jeremy K. Balkin

Jeremy K. Balkin

Founder & CEO TodayPay
Jeremy K. Balkin

Jeremy K. Balkin is the Founder & CEO of TodayPay, the world's leading refunds focused payment company. TodayPay uses cutting edge A.I. and has a first of its kind agentic refund solution for merchants and consumers to always get the best prices, drive loyalty and excellent post-purchase customer experience. Prior to founding TodayPay, Jeremy served as a Managing Director for J.P. Morgan where he led fintech. 

Monday, February 23: Summit Day

9:10 AM Loyalty: Problem Solving Roundtable Rotations

Table 1: Instant

Table 2: Marigold

Table 3: Netcore

Table 4: Optimizely

Table 5: Rise.ai

Table 6: Driving Loyalty Through Instant Refunds and Exceptional Customer Experience

Discover how instant refunds and a seamless refund process can supercharge customer loyalty and retention for retailers. In this session, we'll explore how our cutting-edge AI and agentic solutions empower retailers to deliver lightning-fast refunds, turning customer pain into instant pleasure, driving repeat business and more customer lifetime value. See how prioritizing a stellar post-purchase customer experience is a game changer for long term loyalty, repeat purchases and customer satisfaction. Retailers will gain actionable insights, connect with industry peers, learn how to cut payment costs and boost retention in today's competitive market. Don't miss this opportunity to transform your refund process into a loyalty machine!

Jeremy K. Balkin, Founder & CEO, TodayPay

Table 7: Data Realm

Table 8: Making Retail Loyalty More Entertaining – Lessons Learned from AEG Worldwide

Join Richard Battersby, SVP of Consumer Loyalty at AEG Worldwide, and John Johnson, SVP of Customer Success at Vibes, as they share best practices, they’ve developed to drive audience loyalty for large-scale events like Coachella and the New Orleans Jazz & Heritage Festival – and how retailers can use these lessons to dramatically boost loyalty and engagement both in-store and online.

John Johnson, SVP, Customer Success, Vibes

Richard Battersby, SVP, Consumer Loyalty, AEG Worldwide

Table 9: Dotdigital

Table 10: Parcel Lab

11:40 AM Loyalty: Roundtable Rotations

(5 rounds, 20 minutes each)
Table 1: Instant
Table 2: Marigold
Table 3: Netcore
Table 4: Optimizely
Table 5: Rise.ai
Table 6: Driving Loyalty Through Instant Refunds and Exceptional Customer Experience
Discover how instant refunds and a seamless refund process can supercharge customer loyalty and retention for retailers. In this session, we'll explore how our cutting-edge AI and agentic solutions empower retailers to deliver lightning-fast refunds, turning customer pain into instant pleasure, driving repeat business and more customer lifetime value. See how prioritizing a stellar post-purchase customer experience is a game changer for long term loyalty, repeat purchases and customer satisfaction. Retailers will gain actionable insights, connect with industry peers, learn how to cut payment costs and boost retention in today's competitive market. Don't miss this opportunity to transform your refund process into a loyalty machine!
Jeremy K. Balkin, Founder & CEO, TodayPay
Table 7: Data Realm
Table 8: Making Retail Loyalty More Entertaining – Lessons Learned from AEG Worldwide
Join Richard Battersby, SVP of Consumer Loyalty at AEG Worldwide, and John Johnson, SVP of Customer Success at Vibes, as they share best practices, they’ve developed to drive audience loyalty for large-scale events like Coachella and the New Orleans Jazz & Heritage Festival – and how retailers can use these lessons to dramatically boost loyalty and engagement both in-store and online.
John Johnson, SVP, Customer Success, Vibes
Richard Battersby, SVP, Consumer Loyalty, AEG Worldwide
Table 9: Dotdigital
Table 10: Parcel Lab

2:50 PM Loyalty: Roundtable Rotations

(2 rounds, 25 minutes each)
Table 1: Instant
Table 2: Marigold
Table 3: Netcore
Table 4: Optimizely
Table 5: Rise.ai
Table 6: Driving Loyalty Through Instant Refunds and Exceptional Customer Experience
Discover how instant refunds and a seamless refund process can supercharge customer loyalty and retention for retailers. In this session, we'll explore how our cutting-edge AI and agentic solutions empower retailers to deliver lightning-fast refunds, turning customer pain into instant pleasure, driving repeat business and more customer lifetime value. See how prioritizing a stellar post-purchase customer experience is a game changer for long term loyalty, repeat purchases and customer satisfaction. Retailers will gain actionable insights, connect with industry peers, learn how to cut payment costs and boost retention in today's competitive market. Don't miss this opportunity to transform your refund process into a loyalty machine!
Jeremy K. Balkin, Founder & CEO, TodayPay
Table 7: Data Realm
Table 8: Making Retail Loyalty More Entertaining – Lessons Learned from AEG Worldwide
Join Richard Battersby, SVP of Consumer Loyalty at AEG Worldwide, and John Johnson, SVP of Customer Success at Vibes, as they share best practices, they’ve developed to drive audience loyalty for large-scale events like Coachella and the New Orleans Jazz & Heritage Festival – and how retailers can use these lessons to dramatically boost loyalty and engagement both in-store and online.
John Johnson, SVP, Customer Success, Vibes
Richard Battersby, SVP, Consumer Loyalty, AEG Worldwide
Table 9: Dotdigital
Table 10: Parcel Lab

Check out the incredible speaker line-up to see who will be joining Jeremy K..

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