James Brown

Strategic Partnerships Infobip

James Brown is a seasoned expert in transforming the customer journey with innovative communication solutions that drive customer engagement and business growth. With extensive experience across industries, he empowers enterprises to design future-forward strategies that align with evolving consumer expectations.

At the forefront of RCS and omnichannel innovation, James helps businesses create seamless, personalized interactions that build loyalty and deliver meaningful experiences. Guided by Infobip’s mission to simplify global communication, he is passionate about leveraging technology to help organizations adapt and thrive in a rapidly transforming digital landscape.

Monday, February 24: The Future Customer Journey Summit (retailer only)

10:00 AM Keynote Panel: The Future of Omnichannel Retail: Creating Seamless Customer Experiences

Define strategies to unify online and offline channels for a cohesive customer journey
Discuss leveraging data analytics to personalize experiences across multiple touchpoints
Explore technology integrations that enhance inventory visibility and order fulfillment efficiency
Share insights on adapting marketing strategies to align with evolving consumer behaviors across omnichannel platforms

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda