Jack Phung

Senior Marketing Manager Newegg Inc.

Jack Phung is the Senior Marketing Manager at Newegg, where he leads go-to-market strategy, promotional planning, and payment marketing initiatives that drive customer conversion and long-term loyalty. With 13 years of experience in e-commerce, Jack partners closely with cross-functional teams and payment innovators to bring affordability and flexibility into motion, making cutting-edge technology more accessible to customers at every stage of the purchase journey. At Newegg, Jack focuses on activating payment solutions as strategic growth levers, integrating financing, promotional offers, and customer experience design to reduce friction, increase confidence at checkout, and improve lifetime value.

Tuesday, February 24

10:05 AM Main Stage: Keynote: The Moment That Matters: Checkout’s Role in Conversion, Loyalty, and Growth

Checkout has become one of the most powerful – and often underestimated – growth levers in retail. Today’s shoppers don’t just decide what to buy; they decide how to pay, and that choice increasingly shapes conversion, loyalty, and lifetime value.

In this session, retail leaders share how they’re rethinking the moment of payment as a strategic touchpoint – not just a transaction – and how more customer-centric payment experiences are driving measurable impact for modern brands.

You’ll learn:

How retailers are redefining the role of payments within the overall shopping experience
Where payment flexibility is delivering measurable gains across conversion, acquisition, and repeat purchasing
What to focus on next as payment expectations and shopper behaviors continue to shift

Check out the incredible speaker line-up to see who will be joining Jack.

Download The Latest Agenda