Harsh Acharya

VP, Buyer Experience
Dell Digital

Harsh is currently responsible for driving vision, strategy and execution for the Buyer Experience online ecommerce organization, including Product, Engineering, Digital Tools & Operations functions. Prior to this role, Harsh led the Product Management organization for Dell.com.

In previous roles, Harsh managed Dell's Cart & Checkout experience as a Principal Product Manager, where he contributed to delivering Dell's first Cloud Marketplace, expansion of PayPal into EMEA and APJ regions, and the launch of bitcoin as a payment option, making Dell the world's largest eCommerce website to accept bitcoin. He also drove Product strategy for B2B shopping experience and Search experience early in his Product Management career at Dell.

He regularly speaks at eTail, SXSW and Mobile Shopping conferences and mentors startups and product management leaders on the future of global e-Commerce landscape.

Check out the incredible speaker line-up to see who will be joining Harsh.

Download The Latest Agenda

Day 1: eCommerce And Omnichannel Growth Drivers

Tuesday, February 25th, 2020

11:50 AM Keynote Panel Discussion: Keys To Retail Success: How Customer Experience And Convenience Are Winning in eCommerce

Today’s busy customers are all about convenience and there’s a race to meet and exceed their ever increasing expectations. What are eCommerce must-haves to satisfy convenience demands without sacrificing engagement and your brand values? C-Level execs and VP's from some of the world’s largest retailers - Walmart and Dell, as well as leading tech companies like Signifyd - will share their thoughts around:

Continuously evolving and pushing your marketing approach to engage customers online

Evaluating what type of tech and experiences today’s customers expect

Establishing internal core values focused on the innovation and integrity that customers demand

Effectively communicating those core values to your customers digitally

Never stop delighting: Building loyalty perks and shipping conveniences that make your brand completely accessible