Douglas Hwang

VP, Head of Digital Commerce Harry's

Douglas Hwang is the VP of Digital Commerce at Harry’s. Previously, he has spent time at Amazon, Etsy, Apple, GE, and Nike. Douglas holds a Bachelors of Science from MIT, a Masters of Science from Tufts, and an MBA from MIT Sloan. Outside of work, he is getting lost in the great outdoors, rooting for his hometown Blazers, and trying to wrangle his two young kids with his wife in Brooklyn, NY.

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

11:05 AM KEYNOTE PANEL: Bringing Back The Surprise & Delight Factor To Drive Continued Brand Engagement

Fostering emotional connections with your customers through surprise and delight initiatives
Setting your brand apart from the competition through unexpected initiatives and personalized experiences
Shaping positive brand perceptions and boosting customer satisfaction and long-term brand affinity with unique and fun customer experiences

Check out the incredible speaker line-up to see who will be joining Douglas.

Download The Latest Agenda