Monday, February 23: Summit Day
Consumer expectations are rapidly evolving, pushing retailers to rethink loyalty beyond points and discounts to truly meaningful experiences. As competition intensifies, brands must find new ways to connect, surprise, and delight customers in ways that foster lasting engagement. In this session, loyalty experts share innovative strategies for creating unique, personalized experiences that deepen customer relationships, boost retention, and drive long-term value, which they are achieving through:
- Tailoring experiential rewards for your customers based on their interests
- Weaving these offerings into your existing loyalty programs or building something new
- Building further brand love with exclusive access to these experiences
- Capitalizing on the social aspect of these experiences to gather UGC for social posts
Check out the incredible speaker line-up to see who will be joining Christine.
Download The Latest Agenda