Carly Horn is the Head of Partnerships at Kustomer, where she focuses on building and nurturing strategic relationships to drive growth for leading retailers. She brings a cross-platform perspective on how CX, loyalty, and marketing teams can work together more effectively as customer expectations rise. Before Kustomer, Carly built and scaled partnerships at Emma, LoyaltyLion, and Attentive, working alongside retail brands navigating growth, complexity, and fragmented tech stacks. She was the first U.S. employee at LoyaltyLion and spent four years at Attentive building their technology partner team and launching the partner program. Retailers value Carly’s perspective for her clear view into what separates high-performing brands from the rest and how strong partnerships translate into better customer experiences.