Wednesday, February 25
Loyalty is no longer just about transactions—it’s about meeting consumers where they are and creating ongoing engagement across every touchpoint. With mobile apps, digital wallets, and loyalty cards evolving into powerful engagement hubs, brands have more tools than ever to stay connected in the palm of a customer’s hand. In this fireside chat, Sam Buckingham from KEEN will explore how to design loyalty strategies that blend convenience, personalization, and innovation to drive deeper relationships and long-term growth through:
- Building out loyalty triggers at different points of the customer’s journey
- Allowing customers to access loyalty programs or rewards in different ways
- Measuring how these different platforms are used and updating what is provided on each
Check out the incredible speaker line-up to see who will be joining Brent.
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