Brent Peterson | eTail Palm Springs

Brent Peterson

Brent Peterson

Host Talk Commerce
Brent Peterson
Brent Peterson is a recognized authority in e-commerce innovation focusing on the intersection of AI agents and search optimization. Known globally as "The Agentic Commerce Guy," he helps businesses navigate the critical transformation from traditional SEO to Answer Engine Optimization (AEO) and autonomous search experiences. With over three decades in the commerce ecosystem, Brent brings a vendor-neutral perspective on how autonomous AI systems reshape the way customers discover and purchase products. An experienced eTail conference moderator, he believes technology must amplify human strategy rather than replace human judgment. He ensures businesses navigate the shift to AI-driven commerce while keeping humans in control at every critical decision point. Beyond e-commerce, Brent has completed 32 marathons, bringing an endurance athlete’s mindset to business challenges: preparation, strategy, and persistence when reality tests technology. Based in Kona, Hawaii, he helps e-commerce leaders turn complexity into competitive advantage through human-first strategies.

Wednesday, February 25

2:40 PM Track 1: Fireside Chat: Loyalty in the Palm of Their Hand: Maximizing Engagement Through Apps, Cards, & Beyond

Loyalty is no longer just about transactions—it’s about meeting consumers where they are and creating ongoing engagement across every touchpoint. With mobile apps, digital wallets, and loyalty cards evolving into powerful engagement hubs, brands have more tools than ever to stay connected in the palm of a customer’s hand. In this fireside chat, Sam Buckingham from KEEN will explore how to design loyalty strategies that blend convenience, personalization, and innovation to drive deeper relationships and long-term growth through:
  • Building out loyalty triggers at different points of the customer’s journey
  • Allowing customers to access loyalty programs or rewards in different ways
  • Measuring how these different platforms are used and updating what is provided on each

Check out the incredible speaker line-up to see who will be joining Brent.

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