Angelica Hughes | eTail Palm Springs

Monday, February 23: Customer Journey Summit

Meeting the hyper connected needs of your Gen Z and Gen Alpha customers by delivering seamless experiences across all digital and physical touchpoints
Building trust and loyalty by demonstrating an authentic commitment to social causes, sustainability, and inclusivity
Making shopping fun and memorable through immersive and interactive content, such as AR/VR, gamification, and co-creation opportunities
Prioritizing mobile-first design, leveraging social media platforms, and partnering with influencers to drive discovery, engagement, and community
Fostering ownership and connection by inviting feedback, user-generated content, and participation in product or campaign development