June 29 - July 01, 2021
Replicant Voice is an autonomous contact center that leverages voice AI to deliver always-on, elastic call center capacity for customer service. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant Voice can speak with your customers in a natural tone, answer questions without delay, and resolve customer service issues quickly. Replicant Voice eliminates hold times, manages unpredictable call volumes, and gives agents time back to resolve high empathy, Tier-2 and Tier-3 calls.