Zack Hamilton

SVP, Growth Strategy parcelLab

Zack Hamilton is a distinguished retail and eCommerce strategist, renowned for his transformative leadership as Chief Experience & Strategy Officer. With over two decades of deep retail expertise, Zack has become a pivotal figure in shaping the future of customer experience (CX), employee experience (EX), and post-purchase experience (PPX) strategies for global brands. As an eCommerce visionary, Zack has been instrumental in developing and implementing digital-first strategies that seamlessly blend online and offline retail experiences. His innovative approaches have consistently driven significant improvements in customer acquisition, conversion rates, and lifetime value across digital platforms. Zack has advised over 200 retail brands worldwide, including industry giants like Walmart, Macy's, and SEPHORA, on creating cohesive omnichannel experiences.

Monday February 24: Customer Loyalty Summit (retailer only)

8:40 AM Keynote Panel: Revamping Returns For A Hassle-Free Customer Experience

Redesigning return processes to prioritize customer convenience and satisfaction
Implementing technology-driven solutions for seamless return initiation and tracking
Optimizing policies and logistics to minimize costs while enhancing efficiency
Leveraging data analytics to understand return trends and improve overall customer retention strategies

Check out the incredible speaker line-up to see who will be joining Zack.

Download The Latest Agenda