Join three cutting edge solution providers as they each give a ten-minute demo highlighting their AI specific technology.

1. The SMS Expectation Gap and How AI Helps Brands Close It

Consumers increasingly expect meaningful, two-way conversations with brands over SMS, but most brand programs still operate like broadcast channels. In this session, we’ll explore brand-new survey findings that reveal what customers really want from SMS interactions, where brands are falling short, and how AI tools are closing the gap. We’ll also examine how true conversational messaging solves critical challenges across the customer journey: from objection handling and real-time engagement to long-term retention that drives higher revenue per subscriber. You’ll walk away with a clear vision of the next generation of conversational messaging and the practical steps to get there.

By the end of this session, participants will:

• Understand consumer expectations from recent survey data on conversational SMS.
• Identify gaps between what consumers want and how most brands currently use SMS.
• Recognize how conversational messaging strengthens key moments in the customer journey, from pre-purchase to retention.
• Understand the role of AI in enabling scalable, personalized, two-way SMS conversations.

Rally Khouri, Product Marketing Manager, Postscript

2. Extuitive

3. Bringing Conversational AI to Ecommerce with Remark

Learning objectives:

• The best uses for LLMs (ChatGPT, Gemini, etc.) vs. custom AI
• How to use AI to deflect 50%+ of your support tickets
• The different kinds of data AI can collect on your shoppers
• How to use AI to drive true 1:1 personalization

Theo Satloff, CEO & Co-Founder, Remark