Sharon Gai | eTail Palm Springs

eTail Palm Springs 2025

February 24 - 27, 2025

JW Marriott Desert Springs, Palm Springs, CA

Sharon Gai

CEO Keynote Speaker & Author

Sharon Gai is a culture fluid expert in AI, ecommerce and innovation. She helps organizations become agile disruptors in their industries so they can increase revenue and retain users. In her tenure at Alibaba, she advised brands and heads of state in crafting their digital strategy with programmatic marketing and AI. She has worked with TEDx, Singularity University, UBS, Deloitte, Walmart, LVMH, Nestle, Tetra Pak, Twilio and many others. She is in the AAE list of Top Keynote Speakers in 2023. She is a RETHINK Retail’s Top Retail Expert and a LinkedIn Community Top Voice in 2024. She has appeared on Bloomberg, Reuters, ABC, CBC, CCTV, TechCrunch, Retail Asia, Wired, and The Next Web. She is the author of the book, Ecommerce Reimagined. Sharon has an Honors Bachelor’s degree in International Development from McGill and a Masters in Information Management from Columbia University. When she is not globetrotting (thank you, speaking gigs!), she is jamming on the keyboards or chatting up cool entrepreneurs for Alibaba's podcast, B2B Breakthrough.

Monday, February 24: The Artificial Intelligence Summit (retailer only)

9:25 AM Advancing Retail: Using AI and Automation to Revolutionize the Customer Experience

The rules of retail are changing and being rewritten every day. To remain competitive, businesses must become “Culture Fluid” - more agile, innovative, and resistant to forces outside their control. Acclaimed speaker and author Sharon Gai discusses how AI and automation technology is revolutionizing e-commerce at every level from personalization and customer experience through improved customer service. Understanding these developments will allow marketers to thrive and remain competitive in an increasingly AI-driven retail landscape. 

Keynote Takeaways:  

  • Discover trends in AI that will improve customer experience and foster loyalty 
  • Learn about AI-driven tools, leading to cost savings and increased efficiency 
  • Explore frameworks for analyzing disruptive technologies in the retail industry 
  • Gain clarity and direction on immersive and interactive shopping experiences, setting businesses apart from competitors 

Check out the incredible speaker line-up to see who will be joining Sharon.

Download The Latest Agenda