Paul J. Walsh is the Global Chief Digital Officer (CDO) at Lenovo. Walsh focuses on helping Lenovo harness the disruptive technologies and processes fueling Intelligent Transformation that will shape the company’s customer experience for the next decade.
Specifically, Walsh focuses on driving improvements to the entire customer experience, from channels and processes to data, operating models, and culture. Through developing innovative MarTech systems and tools, enhancing the sales motion and services systems, Lenovo aims to improve the end-to-end customer journey. Additionally, Walsh has global responsibility for customer research and insights, customer journey mapping, and driving improvement of company-wide customer engagement and experience.
An expert in his field, Walsh has nearly 25 years of experience across a variety of roles in highly-respected brands, including Visa, Dell, Amazon, and Microsoft. Most recently, he was Senior Vice President, Platform Strategy & Innovation for Visa Inc., responsible for leading Visa’s transformation to the open platform initiative. In this role, Walsh oversaw the definition, delivery and operations of the Visa Platform that provides open access to Visa technology, products and services and allows developers at merchants, financial institutions, technology companies and startups in over 200 countries to build unique commerce experiences.
Prior to Visa, he served as the Global Chief Information Officer (CIO) at Dell. As Dell CIO, Paul transformed Dell IT, to move beyond just operations and infrastructure, to become a valued part of the business creating and sustaining value through simple, agile and innovative solutions.
Check out the incredible speaker line-up to see who will be joining Paul.
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