February 24 - 27, 2025
JW Marriott Desert Springs, Palm Springs, CA
Nicholas F. Hernandez is a seasoned e-commerce professional with a proven track record of success in driving customer engagement and growth. The former Director of E-Commerce at The Felina Group, he has led impactful initiatives for renowned brands like Bellami Hair and Bésame Cosmetics, focusing on retention marketing and creating exceptional customer experiences while driving growth.
His expertise spans website development, strategic marketing campaigns, and operational improvements across the value chain. Recognizing his ability to deliver impactful results, Nicholas founded Hernandez Creative Endeavors (HCE), a boutique consulting firm dedicated to helping brands navigate the complexities of the modern e-commerce landscape.
Through HCE, Nicholas leverages his industry knowledge and strategic approach to empower businesses with the tools and insights they need to thrive. He is passionate about sharing his expertise and empowering other e-commerce professionals with the knowledge they need to succeed in today's dynamic market.
4 rounds, 25 minutes each
Table 1: How Store Credit Simplifies Loyalty and Drives Results
Simplicity is key—if it ain’t simple, it simply ain't going to work. Rise empowers brands to streamline loyalty with a digital branded wallet that consolidates store credit from any source or activity. By focusing on the fundamental activities, like refunds, compensation ,and cash-back, brands see higher repeat purchase rates, increased AOV, and stronger customer loyalty.
Moderator: Tom Reiss, Chief Revenue Office, Rise.ai
Retail Moderator: Stephen Pinto, Sr. Director of Product, Dr.Squatch
Table 2: The Ultimate Retention Playbook: Strategies & Tech to Crush Your KPIs in 2025
Moderator: Kyle Standaert, VP of Marketing & Partnerships, Retention.com
Table 3:
Moderator: Amanda Kwasniewicz, Director, Customer Experience, Yotpo
Retail Moderator: Nicholas Hernandez, Director of E-commerce, Felina USA
Table 4:
Moderator: Executive, Netcore
Table 5:
Moderator: Executive, DotDigital
Table 6:
Moderator: Executive, PostPilot
Table 7:
Moderator: Executive, BirdseyePost
Table 8: The Loyalty Playbook: Personalization That Delivers
Moderator: Eddie Patzsch, VP, Revenue, Optimove & Dan Sterling, Senior Director, Sales, Optimove
Table 9:
Moderator: Executive, Instant
Table 10: Emails That Convert: Leveraging Clean Data and Smart Segments for Effective Outreach
Join ZeroBounce Sales Manager Austin Helm in this roundtable discussion as he shares his top tactics for creating compelling sales emails. Discover the importance of data quality, how you can automate your data hygiene, and the tools you need to segment your lists effectively and drive email ROI.
Moderator: Austin Helm, Sales Manager, ZeroBounce
4 rounds, 25 minutes each
Table 1: How Store Credit Simplifies Loyalty and Drives Results
Simplicity is key—if it ain’t simple, it simply ain't going to work. Rise empowers brands to streamline loyalty with a digital branded wallet that consolidates store credit from any source or activity. By focusing on the fundamental activities, like refunds, compensation ,and cash-back, brands see higher repeat purchase rates, increased AOV, and stronger customer loyalty.
Moderator: Tom Reiss, Chief Revenue Office, Rise.ai
Retail Moderator: Stephen Pinto, Sr. Director of Product, Dr.Squatch
Table 2: The Ultimate Retention Playbook: Strategies & Tech to Crush Your KPIs in 2025
Moderator: Kyle Standaert, VP of Marketing & Partnerships, Retention.com
Table 3:
Moderator: Amanda Kwasniewicz, Director, Customer Experience, Yotpo
Retail Moderator: Nicholas Hernandez, Director of E-commerce, Felina USA
Table 4:
Moderator: Executive, Netcore
Table 5:
Moderator: Executive, DotDigital
Table 6:
Moderator: Executive, PostPilot
Table 7:
Moderator: Executive, BirdseyePost
Table 8: The Loyalty Playbook: Personalization That Delivers
Moderator: Eddie Patzsch, VP, Revenue, Optimove & Dan Sterling, Senior Director, Sales, Optimove
Table 9:
Moderator: Executive, Instant
Table 10: Emails That Convert: Leveraging Clean Data and Smart Segments for Effective Outreach
Join ZeroBounce Sales Manager Austin Helm in this roundtable discussion as he shares his top tactics for creating compelling sales emails. Discover the importance of data quality, how you can automate your data hygiene, and the tools you need to segment your lists effectively and drive email ROI.
Moderator: Austin Helm, Sales Manager, ZeroBounce
4 rounds, 25 minutes each
Table 1: How Store Credit Simplifies Loyalty and Drives Results
Simplicity is key—if it ain’t simple, it simply ain't going to work. Rise empowers brands to streamline loyalty with a digital branded wallet that consolidates store credit from any source or activity. By focusing on the fundamental activities, like refunds, compensation ,and cash-back, brands see higher repeat purchase rates, increased AOV, and stronger customer loyalty.
Moderator: Tom Reiss, Chief Revenue Office, Rise.ai
Retail Moderator: Stephen Pinto, Sr. Director of Product, Dr.Squatch
Table 2: The Ultimate Retention Playbook: Strategies & Tech to Crush Your KPIs in 2025
Moderator: Kyle Standaert, VP of Marketing & Partnerships, Retention.com
Table 3:
Moderator: Amanda Kwasniewicz, Director, Customer Experience, Yotpo
Retail Moderator: Nicholas Hernandez, Director of E-commerce, Felina USA
Table 4:
Moderator: Executive, Netcore
Table 5:
Moderator: Executive, DotDigital
Table 6:
Moderator: Executive, PostPilot
Table 7:
Moderator: Executive, BirdseyePost
Table 8: The Loyalty Playbook: Personalization That Delivers
Moderator: Eddie Patzsch, VP, Revenue, Optimove & Dan Sterling, Senior Director, Sales, Optimove
Table 9:
Moderator: Executive, Instant
Table 10: Emails That Convert: Leveraging Clean Data and Smart Segments for Effective Outreach
Join ZeroBounce Sales Manager Austin Helm in this roundtable discussion as he shares his top tactics for creating compelling sales emails. Discover the importance of data quality, how you can automate your data hygiene, and the tools you need to segment your lists effectively and drive email ROI.
Moderator: Austin Helm, Sales Manager, ZeroBounce
Check out the incredible speaker line-up to see who will be joining Nicholas.
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