Joe Wyatt

Director of Strategic Accounts AfterShip

As the Director of Strategic Accounts at AfterShip, Joe Wyatt helps organizations deliver exceptional customer experiences through advanced visibility and tracking solutions. With over a decade of experience in the logistics, fulfillment, and supply chain industry, Joe has worked with global brands and emerging startups across various sectors and markets. Joe's mission is to assist customers in identifying and overcoming challenges and opportunities within their businesses, providing the best technology and services to help them achieve their goals.

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

10:45 AM KEYNOTE CASE STUDY: Beyond the Sparkle: Streamlining Operations for Scalable Success at Mejuri

In this presentation, we explore how Mejuri, a leader in the fine jewelry market, partnered with AfterShip to overcome significant operational challenges by transitioning to a scalable eCommerce platform and integrating comprehensive tracking and returns solutions. This strategic pivot not only streamlined their operations but also enhanced the customer experience, ensuring seamless management across multiple touchpoints and setting the stage for future growth. This presentation will cover:

The challenges Mejuri faced with their custom-built eCommerce platform and how transitioning to Shopify and implementing AfterShip provided scalability and operational efficiency.
The benefits of consolidating tracking, returns, and warranty processes into a single, integrated solution to enhance customer satisfaction and reduce operational complexities.
The strategic advantages of a unified tech stack in supporting fast-growing eCommerce operations and maintaining high-quality customer experiences.

Check out the incredible speaker line-up to see who will be joining Joe.

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