Jocelyn Tsai

Vice President of Digital Experience iHerb

With nearly two decades of experience leading digital transformation and customer-focused strategies, Jocelyn Tsai is currently the Vice President of Operations and Customer Experience at iHerb, LLC, where she oversees global teams spanning Web Content Operations, Vendor & Product Content & Translation, Customer Experience, and Customer Service. In this role, she drives innovation across iHerb’s digital ecosystem, ensuring seamless and impactful experiences for millions of customers worldwide.