Jocelyn Tsai
Vice President of Digital Experience iHerb
With nearly two decades of experience leading digital transformation and customer-focused strategies, Jocelyn Tsai is currently the Vice President of Digital Experience at iHerb, LLC, where she oversees global teams spanning Product Management, User Experience, Product Content & Translation, Customer Experience, and Customer Service. In this role, she drives innovation across iHerb’s digital ecosystem, ensuring seamless and impactful experiences for millions of customers worldwide.
Monday, February 23: Summit Day
5:15 PM Retailer Only: Masterminds
A laid-back space where retailers can bring their biggest challenges and brainstorm solutions with others who get it. It’s all about open conversations, sharing ideas, and helping each other tackle problems together.
1. Does Establishing a Chief of Staff Role Make Sense For Your Organization?
Lindsey Comeau, Chief of Staff, Sunday
2. Topic TBD
Jocelyn Tsai, VP, Digital Experience, iHerb
3. Scaling Local SEO: Strategies for Multi-Location Brands in an AI-Driven Search Landscape
Jess Sanchez, SEO Manager, The Kroger Co.
4. A 360 View of Your Customer: Powering Omnichannel Success with Unified Data
5. The Role of the Frontline Associate to Smooth or Disrupt the Customer Journey
6. Beyond Chatbots: Innovative Tools and Trends Elevating Customer Support
7. Supercharging Your Reach with High-Value Content Marketing and Forward-Worthy Newsletters
8. Invasion of the Crawlers: Preparing Your Websites for Bot Traffic
Check out the incredible speaker line-up to see who will be joining Jocelyn.
Download The Latest Agenda