Jocelyn Tsai
Vice President of Digital Experience iHerb
With nearly two decades of experience leading digital transformation and customer-focused strategies, Jocelyn Tsai is currently the Vice President of Operations and Customer Experience at iHerb, LLC, where she oversees global teams spanning Web Content Operations, Vendor & Product Content & Translation, Customer Experience, and Customer Service. In this role, she drives innovation across iHerb’s digital ecosystem, ensuring seamless and impactful experiences for millions of customers worldwide.
Monday, February 23: Summit Day
5:20 PM Retailer Only: Masterminds
A laid-back space where retailers can bring their biggest challenges and brainstorm solutions with others who get it. It’s all about open conversations, sharing ideas, and helping each other tackle problems together.
1. Bridging the Gap: Exploring High Touch eCommerce Experiences that Drive Sales & Maintain Brand Heritage
Angela Lane, Senior Manager, eCommerce, Omega
2. Creating Value for Budget-Conscious Shoppers Across Every Stage of the Journey
Jocelyn Tsai, VP, Digital Experience, iHerb
3. A 360 View of Your Customer: Powering Omnichannel Success with Unified Data
Sarah Levinger, Customer Behavior Strategist
4. Beyond Chatbots: Innovative Tools and Trends Elevating Customer Support
Stephanie Abramovici, Senior Manager, CX, OUAI
5. Leveraging Relationships for Retail Media Success
Andrene Dos Anjos, Digital Commerce Manager, Wonderbrands
6. Rethinking Marketing Budgets to Reinvest in the Power of Earned
Nathalie Banker, Head of US Communications, No7 Beauty Company
7. Your Tech Roadmap to Boost ROI Quickly
Jim Wendt, Director of Sales and Marketing, Innovative Beverage Concepts
8. Who Owns the Customer Now: Brands, Platforms, or Algorithms?
Marisa Farnsworth, Senior Director, eCommerce & Marketing, PB5star
Check out the incredible speaker line-up to see who will be joining Jocelyn.
Download The Latest Agenda