Jill Manoff | eTail Palm Springs

eTail Palm Springs 2025

February 24 - 27, 2025

JW Marriott Desert Springs, Palm Springs, CA

Jill Manoff

Editor in Chief, Global Editorial Director Glossy, Glossy Brands

Day One: Tuesday, February 25: Agile eCommerce & Profitable Growth Strategies

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

8:10 AM KEYNOTE FIRESIDE CHAT: Forging Emotional Connections with Your Customers

  • Listen actively to understand customers' needs and preferences deeply, using their feedback to shape your offerings. 
  • Personalize interactions to show recognition and value to each customer individually, whether through tailored recommendations or special gestures. 
  • Demonstrate empathy in your communications and issue resolution, showing genuine concern for customers' emotions and concerns. 
  • Maintain consistent high-quality service across all interactions to build trust and strengthen the emotional connection with customers over time 

10:25 AM KEYNOTE FIRESIDE CHAT: Bringing Your Brand to Life Digitally

  • Bringing a legacy brand to life on Digital -- How do we overall tell the H&M brand story and bring the H&M brand to life digitally? 
  • Using digital features and experiences to showcase your brand pillars (i.e., fashion, inspiration, fun, customer promise, value) 
  • Key examples and resuwlts those examples drove (engagement / increase in conversion from get the look feature, new campaign pages, new editorial experience) 
  • Creating an amazing omni channel brand building moment through unique store activations  

Check out the incredible speaker line-up to see who will be joining Jill.

Download The Latest Agenda