Greg Kihlstrom | eTail Palm Springs

eTail Palm Springs 2025

February 24 - 27, 2025

JW Marriott Desert Springs, Palm Springs, CA

Greg Kihlstrom

Host The Agile Brand Podcast

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

2:40 PM Track 6: Fireside Chat: The Norrøna - 360 degree customer experience

  • Why investing in physical retail is crucial for succeeding both online and in traditional retail stores
  • How Norrøna created another level of loyalty by establishing Norrøna Adventure, where our strategy is focused on creating a 360 degree customer experience of the Norrøna Brand
  • Delving into the Way Norrøna has been able to establish and maintain sustainability, high quality and long-lasting products since 1929

4:20 PM Track 4: Fireside Chat: Build Or Buy: Streamlining Your Tech Stack Given Your Unique Way of Selling

  • Assess regulatory compliance needs to determine if a custom-built or off-the-shelf solution aligns better with your industry requirements.
  • Prioritize seamless integration with existing platforms and robust data security in your tech stack evaluation.
  • Conduct cost analyses to compare initial investment, ongoing maintenance, and regulatory risk management between building and buying solutions.
  • Collaborate with legal and compliance teams to ensure tech stack decisions support long-term business goals and regulatory strategies effectively

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda