Ginnette Baker
Executive Vice President Retail Ecommerce CPG QSR - Business Development Teleperformance
- 20+ years of experience in Contact Center Operations, Business Process Improvement, Digital Back Office Solutions
- Experienced executive with a demonstrated history of working with leading e-commerce and retail companies, information technology leaders, and services industry experts
- Strong transformational leader skilled in Change Management, Solution Development, Operations Delivery, Customer Relationship Management, Business Process Improvement, and Customer Satisfaction
- Proven ability to help companies decrease operational expenses while maximizing revenue and increasing customer satisfaction
- Speaker, Author, Professor
Tuesday, February 24
3:15 PM Track 1: Panel Discussion: The Future of Omnichannel Retailing for Today's Channel Agnostic Customer
The modern shopper refuses to be confined to a single channel, instead navigating effortlessly across physical stores, e-commerce sites, social platforms, and more. This channel-agnostic behavior is reshaping omnichannel retailing, pushing brands to create seamless, integrated experiences that meet customers wherever they choose to shop. During this panel discussion, retail innovators share strategies and insights for thriving in this new era—delivering unified journeys that drive satisfaction, loyalty, and growth across all touchpoints like:
- Gaining a 360 view of customer touchpoints across the shopping journey
- Powering your stores for endless aisle shopping to capitalize on the customer in the moment
- Leveraging integrated technology for better personalization
- Optimizing inventory accuracy to meet customer demands in real-time
Check out the incredible speaker line-up to see who will be joining Ginnette.
Download The Latest Agenda