Ginnette Baker

Executive Vice President Retail Ecommerce CPG QSR - Business Development Teleperformance

20+ years of experience in Contact Center Operations, Business Process Improvement, Digital Back Office Solutions
Experienced executive with a demonstrated history of working with leading e-commerce and retail companies, information technology leaders, and services industry experts. Strong transformational leader skilled in Change Management, Solution Development, Operations Delivery, Customer Relationship Management, Business Process Improvement, and Customer Satisfaction.
Proven ability to help companies decrease operational expenses while maximizing revenue and increasing customer satisfaction.
Speaker, Author, Professor

Day One: Tuesday, February 25: Agile eCommerce & Profitable Growth Strategies

Examining the ways in which you can use AR, VR or 3D images to enhance your customer experience
Looking at how AR and VR have evolved into a more dynamic way to “feel” your products
Acknowledging how 3D photos can help customers better understand the size and shape of a product
Talking through a successful application for these kinds of technologies that is helping to drive online purchase decisions

Check out the incredible speaker line-up to see who will be joining Ginnette.