Ginnette Baker is a dynamic leader, author, and industry expert in retail, ecommerce, CPG, and QSR. As Vertical Lead at Teleperformance, she partners with global brands to elevate customer experience, harness technology, and drive strategic transformation. With more than twenty years of leadership experience, Ginnette is recognized for her collaborative approach and people‑first leadership. Beyond corporate leadership, she is an author and mentor dedicated to developing the next generation of leaders across diverse organizations. She also served on the Advisory Board for Lindenwood University’s Customer Experience Program. In 2025, Ginnette was honored with the Women of Inspiration Authentic Leader Award by the Universal Women’s Network.