Elizabeth Koshy

Founder and CEO Empress Naturals

Up until 5 years ago, Elizabeth Koshy, founder and CEO of Empress Naturals, was experiencing hormonal disorders from the chemically laden products that were a part of her daily routine. As a proud member of the BIPOC community, she was unable to find clean skincare that worked effectively for her skin type and needs. While creating her own formulations, she successfully applied knowledge of a 5000-year-long history of Ayurveda/Eastern skincare regime to create unique anti-aging products.

A serial entrepreneur and holistic menopausal/perimenopausal health and wellbeing coach, Elizabeth is empowered by her qualification in management studies and experience with a multinational personal-care company, Nivea. She was also acknowledged as the ‘face of women entrepreneurs’ at the TIE Conference in Silicon Valley. As Group Product Manager, Elizabeth worked on multiple skincare launches and now finds her passion for skincare re-igniting with the birth of Empress Naturals. Since launching her company, she has been a part of multiple conferences across the country and talk shows including the Skin Anarchy Podcast, Word of Mom Radio, and the Inspired Wave Podcast hosted by CJ Rivard.

Monday, February 24: The Future Customer Journey Summit (retailer only)

11:35 AM Keynote Panel: Elevating Retail Experiences: Delighting Your Customers With Peak Moments

Defining what a peak moment means for each organization and providing fun and unique examples
Creating deep emotional connections with your customers through peak moments
Ensuring your organization understands the value and how to measure success
Determining peak-end moments whether it’s the peak of a shopping journey or the final moments of a transaction
Pivoting when things do not go as planned

Day One: Tuesday, February 25: Agile eCommerce & Profitable Growth Strategies

4:15 PM Panel Discussion: How Convenient! Meeting The Customer Wherever They Are to Exceed Their Expectations

Acknowledging customers don’t care which channel they use, as long as their experience is quick, easy & convenient
Making strides to better connect the digital and the physical retail environment to so you can offer more flexible and frictionless experiences
Thinking strategically about the entire journey and eliminating customer pain points
Creating strong alignment across all business units as well as constant iteration to take into account changing customer needs

Check out the incredible speaker line-up to see who will be joining Elizabeth.

Download The Latest Agenda