Elizabeth Koshy | eTail Palm Springs

eTail Palm Springs 2025

February 24 - 27, 2025

JW Marriott Desert Springs, Palm Springs, CA

Elizabeth Koshy

Founder and CEO Empress Naturals

Up until 5 years ago, Elizabeth Koshy, founder and CEO of Empress Naturals, was experiencing hormonal disorders from the chemically laden products that were a part of her daily routine. As a proud member of the BIPOC community, she was unable to find clean skincare that worked effectively for her skin type and needs. While creating her own formulations, she successfully applied knowledge of a 5000-year-long history of Ayurveda/Eastern skincare regime to create unique anti-aging products.

A serial entrepreneur and holistic menopausal/perimenopausal health and wellbeing coach, Elizabeth is empowered by her qualification in management studies and experience with a multinational personal-care company, Nivea. She was also acknowledged as the ‘face of women entrepreneurs’ at the TIE Conference in Silicon Valley. As Group Product Manager, Elizabeth worked on multiple skincare launches and now finds her passion for skincare re-igniting with the birth of Empress Naturals. Since launching her company, she has been a part of multiple conferences across the country and talk shows including the Skin Anarchy Podcast, Word of Mom Radio, and the Inspired Wave Podcast hosted by CJ Rivard.


Monday, February 24: The Future Customer Journey Summit (retailer only)

11:35 AM Keynote Panel: Elevating Retail Experiences: Delighting Your Customers With Peak Moments

  • Defining what a peak moment means for each organization and providing fun and unique examples  
  • Creating deep emotional connections with your customers through peak moments 
  • Ensuring your organization understands the value and how to measure success 
  • Determining peak-end moments whether it’s the peak of a shopping journey or the final moments of a transaction 
  • Pivoting when things do not go as planned

Check out the incredible speaker line-up to see who will be joining Elizabeth.

Download The Latest Agenda