eTail Palm Springs 2025
February 24 - 27, 2025
JW Marriott Desert Springs, Palm Springs, CA
Day One: Tuesday, February 25: Agile eCommerce & Profitable Growth Strategies
5:05 PM Fireside Chat: Achieving Truly Customer-Centric UX Design
- Analyzing data on customer behavior, conducting user research and surveys to inform the design of your shopping experience
- Knowing your audience and creating relevant and compelling content
- Providing adequate customer support through chat, video, FAQ’s, etc.
- Testing continuously to ensure ease of navigation and a frictionless UX
Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation
4:20 PM Panel: Progressing From One Size Fits All To Personalized Loyalty Programs
- Tailoring loyalty program offerings based on individual customer preferences and behavior.
- Utilizing data analytics to segment customers and deliver personalized rewards and incentives.
- Implementing dynamic loyalty tiers and rewards structures to increase engagement and retention.
- Integrating personalized communication channels to enhance customer satisfaction and loyalty program effectiveness.
Check out the incredible speaker line-up to see who will be joining Domonique.
Download The Latest Agenda