David Morin | eTail Palm Springs

eTail Palm Springs 2025

February 24 - 27, 2025

JW Marriott Desert Springs, Palm Springs, CA

David Morin

VP Of Customer Strategy Narvar

David is the VP of Customer Strategy at Narvar, working closely with renowned retailers like Nike, Sephora, lululemon and a range of other global and D2C brands. He’s spent over 15 years in retail & tech at Nordstrom, Neiman Marcus, and HP’s Immersive Computing division. David is passionate about the intersection of retail and technology with a focus on customer experience, and driving innovation across digital and physical worlds. David is a respected leader in the fashion and tech sector, and has established strong relationships with key executives across the US and Europe Influential and an invaluable resource for our Customer Advisory Board and retail industry leaders.

Day One: Tuesday, February 25: Agile eCommerce & Profitable Growth Strategies

4:45 PM Track 1: Client Case Study: Elevating Post-Purchase to Build Lasting Loyalty

In today’s omnichannel retail landscape, a seamless and connected shopping experience is crucial. While brands focus on optimizing the path to purchase, the post-purchase experience is where customer loyalty is truly won. This session will explore how lululemon is leveraging unified commerce strategies to enhance fulfillment, drive guest engagement, and turn returns into retention opportunities. Learn how technology can solve key pain points and transform the post-purchase journey into a competitive advantage.

Key Takeaways:

  • Unified commerce is essential – Consistency across all touchpoints drives customer satisfaction.
  • Technology streamlines post-purchase – Innovations in tracking, returns, and exchanges enhance the guest experience.
  • Returns are an opportunity, not a challenge – Rethink returns as a loyalty-building moment.
  • Actionable insights for retention – Strategies to transform friction points into customer engagement wins.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda