Aurelia Pollet

Senior Director of Customer Experience CarParts.com

Monday February 24: Customer Loyalty Summit (retailer only)

Redesigning return processes to prioritize customer convenience and satisfaction
Implementing technology-driven solutions for seamless return initiation and tracking
Optimizing policies and logistics to minimize costs while enhancing efficiency
Leveraging data analytics to understand return trends and improve overall customer retention strategies

Check out the incredible speaker line-up to see who will be joining Aurelia.