Aurelia Pollet

Senior Director of Customer Experience CarParts.com

Day Two: Wed, February 26th: Customer-Centric Retail & Disruptive Innovation

Focusing on improved collaboration/communication with other departments
Creating CX walk through with whole company to show them this is the new feature so they understand what the experience is and you can identify gaps in the experience
Everyone has their own goals, they don’t see the impact on the customer, they don’t understand what that could be

Check out the incredible speaker line-up to see who will be joining Aurelia.